Regional Transit Service

Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS connects the community by providing public transportation services to more than 10 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping, and recreational activities every day.

RTS Mission

We provide safe, reliable, convenient, and sustainable transportation.

RTS Vision

To connect and empower the community through exceptional transportation.

RTS Values

• Integrity: We are responsible stewards of taxpayer revenues. We are transparent and do what we say we are going to do while taking responsibility for our actions.
• Respect: We value and appreciate the opinions of those we work with and those we serve.
• Inclusion: We embrace our wide variety of cultures, values, skills, thoughts, and experiences which make us a strong organization.
• Engagement and Collaboration: We actively engage and openly communicate with employees, customers, and the community.
• Agility and Innovation: We embrace innovation in all aspects of our work and strive to bring it to life by being adaptive and flexible.
• Performance Focus: We establish the outcomes that define our success and use a combination of data-based decision-making and fresh thinking to achieve them.